Kim
Inouye

Operations consulting

I build the operating system your team is missing, and I get them to actually use it. Most ops consultants hand you a framework and leave. The framework dies. I absorb the political friction, align each stakeholder’s real incentive, and stay until the new way of working is the default, not the exception.

Helping leaders scale design and product teams

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Kim Inouye
Engagements

Ways to work together.

Lower commitment Higher commitment
01
Operational diagnostic

Find where the work breaks before you spend on a fix.

  • Time and workflow audit
  • Bottleneck map
  • Prioritized fix list
26% → 66%

Designer focus time per work week, at PayPal.

02
Ways of working setup

Intake, rhythms, and tooling configuration.

  • Intake and triage process
  • Planning, tracking, and reporting
  • Communications strategy
  • Workflow automation
300-person

Org-wide ways of working standard, built and adopted.

03
AI adoption advisory

An operating model for AI that actually gets used.

  • AI strategy & enablement
  • Pilot design and rollout
  • Measurement planning and tracking
  • Business case development
~80%

Time saved across 8 pilots in 6 months. First AI tool cleared by legal, risk, and compliance.

04
Fractional / interim ops leadership

Run your ops function while you scale or decide whether to hire.

  • Embedded ops leadership
  • Budget and vendor management
  • Program management
  • Culture and L&D management
72% → 89%

Engagement during 3x scale. Design ops built 0 to 1 at Etsy.

Clients

Brands and teams I’ve worked with.

PayPal Etsy FLOR Grainger CoverGirl Olay Estée Lauder Procter & Gamble Olympics
Work together

Tell me where the work is getting stuck.

I take on a small number of operations engagements at a time, from a two-week diagnostic to fractional leadership. 

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